A major technical glitch in the Navitaire Passenger Service System (PSS) caused significant disruption at several Indian airports early Thursday morning. The server outage occurred between 06:45 AM and 07:30 AM, impacting flight operations at Delhi, Mumbai, Bengaluru, and Chennai airports. Airlines like IndiGo, Akasa Air, and Air India Express were forced to handle passenger check-ins manually, leading to long queues and crowded terminals.
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Which Airlines and Airports were Impacted?
The technical fault in the cloud-based system used for reservations and boarding affected specific low-cost carriers and major transit hubs across the country. Ground staff had to resort to manual verification and handwritten boarding passes to keep operations moving during the glitch.
- Impacted Airlines: IndiGo, Akasa Air, Air India Express, and SpiceJet.
- Primary Locations: Delhi (IGI), Mumbai (CSMIA), Bengaluru, and Chennai.
- Status: Systems were restored by 07:30 AM, but delays are expected to continue throughout the day.
Important Details for Passengers
While the server issue was resolved in about 45 minutes, the backlog of passengers at check-in counters has caused consequential delays for several scheduled flights. The Ministry of Civil Aviation has conducted a review meeting with the Airports Authority of India to address the technical failures and stabilize flight schedules.
| Issue | Current Status |
|---|---|
| System Recovery | Fully Restored since 07:30 AM |
| Check-in Process | Returning to Digital Mode from Manual |
| Flight Delays | Backlog clearing in progress across all terminals |
Passengers are advised to check their flight status online before heading to the airport. According to DGCA norms, passengers may be entitled to refreshments or alternate bookings if delays exceed specific time limits due to such technical reasons.
