The Urban Development and Housing Department has introduced a major update for residents living in Smart Cities like Bhagalpur. A new toll-free helpline number, 1533, is now active to handle all complaints related to municipal services. This initiative aims to provide a quick and simple way for the general public to resolve daily issues without visiting government offices. The system ensures that your complaints reach the right officials immediately for a timely resolution.
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Services available on the 1533 Helpline
Residents can use this integrated shortcode for a wide range of civic issues. The administration has included almost all essential services under this single number to help the common man avoid running between different departments.
- Sanitation: Issues related to cleanliness, door-to-door garbage collection, and disposal of dead animals.
- Water & Lights: Complaints regarding drinking water pipeline leakages, waterlogging, and repair of street lights.
- Documents & Tax: Queries related to property tax, water tax, and issuance of birth or death certificates.
Complaint tracking and resolution time
The process is designed to be transparent and accountable. When you call 1533, the Integrated Command and Control Centre (ICCC) registers your grievance and sends a unique complaint ID to your mobile via SMS. This ID allows you to track the status of your request seamlessly.
Officials have stated that essential services, such as fixing water leaks or removing dead animals, are expected to be resolved within 24 to 72 hours. The helpline currently operates from 5:00 AM to 9:00 PM, with plans to make it operational 24/7 in the future. This standardized number replaces the old difficult-to-remember 10-digit helplines, making it easier for citizens to connect with the administration.
